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Hollow Knight Merch – Terms of Service

Last Updated: 28/08/2025

Welcome to HollowKnight-Merch.com! By accessing or using our website, you agree to comply with these Terms of Service, along with all referenced policies such as our Privacy Policy, Shipping Policy, and Return Policy. Please read them carefully before using our website or making a purchase.

These Terms govern your use of our site, your purchases, and your interactions with Hollow Knight Merch. By using our services, you acknowledge that you understand and accept all terms outlined here.

1. Overview

These Terms of Service define your rights and responsibilities while navigating HollowKnight-Merch.com, making purchases, or interacting with our content. By using this site, you confirm your agreement to abide by all policies and conditions outlined here, as well as any future updates.

We reserve the right to update these Terms at any time, and continued use of the website constitutes your acceptance of those updates.

2. User Requirements

To use our website or place an order, you must:

  • Be 18 years or older, or have explicit permission from a parent or legal guardian.

  • Provide accurate and up-to-date information when registering, creating an account, or placing an order.

  • Respect all applicable laws and refrain from using the site for fraudulent or unauthorized purposes.

We take user compliance seriously to ensure a safe and fair environment for all Hollow Knight fans.

3. Orders and Payment

Placing an Order

To place an order:

  1. Browse our Hollow Knight merchandise catalog.

  2. Add desired products to your cart.

  3. Enter your shipping and payment information.

  4. Complete the checkout process.

Accepted Payment Methods

We accept:

  • Major credit and debit cards

  • PayPal

  • Other payment methods displayed at checkout

All payments are processed in USD, and full payment is required to confirm your order.

Order Confirmation

After completing your order, you will receive a confirmation email. Hollow Knight Merch reserves the right to cancel any order due to:

  • Inventory errors

  • Payment processing issues

  • Suspected fraudulent activity

You will be notified promptly if your order is affected.

4. Pricing and Product Availability

  • All prices are listed in U.S. Dollars and may include applicable taxes.

  • Shipping costs are calculated at checkout based on destination and order weight.

  • While we strive for accuracy, Hollow Knight Merch reserves the right to correct any pricing errors. If a price changes after your order, we will contact you to confirm how you wish to proceed.

  • Product availability is subject to change, especially for limited edition items.

5. Shipping Policy

  • We offer domestic and international shipping to most countries.

  • Estimated delivery times are provided, but external factors such as customs, weather, or courier delays may affect delivery.

  • For more details on shipping rates, estimated delivery times, and customs duties, please see our Shipping Policy.

6. Returns and Refunds

Your satisfaction is important. If you are not completely happy with your purchase, please review our Return Policy to see if your item is eligible for return or exchange.

  • Some items, including personalized or limited edition merchandise, may not be returnable.

  • Refunds and exchanges will be processed according to the Return Policy once returned items are received and inspected.

7. Intellectual Property

All content on HollowKnight-Merch.com — including artwork, text, graphics, product designs, and logos — is owned by Hollow Knight Merch or its content providers.

  • Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.

  • You may not use our intellectual property for promotional, resale, or commercial purposes without explicit written permission.

8. Disclaimer

All products and services are provided “as is”. While we strive to provide accurate product descriptions and images, Hollow Knight Merch does not guarantee error-free content or availability.

  • Colors, sizes, and product appearances may vary slightly from images shown.

  • We cannot be held responsible for individual interpretations or use of our products.

9. Limitation of Liability

Hollow Knight Merch is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

  • Our total liability is limited to the amount paid for the product in question.

  • This limitation applies to all claims, whether based on warranty, contract, or tort.

10. Privacy and Data Use

We value your privacy. By using our website, you agree to the terms outlined in our Privacy Policy, including how we collect, store, and use your personal information.

  • Personal data is used to process orders, communicate updates, and improve our services.

  • We do not sell your information to third parties.

11. Policy Updates

We may update these Terms of Service as needed. Any modifications will be posted on this page, and your continued use of the site indicates acceptance of the revised terms.

  • You are encouraged to review these Terms periodically for updates.

  • Major changes will be communicated via email when possible.

12. Legal Jurisdiction

These Terms are governed by the laws of the region in which Hollow Knight Merch operates.

  • In case of disputes, we encourage resolution through dialogue and mediation before pursuing legal action.

  • By using our website, you consent to the exclusive jurisdiction of courts in our operating region if legal action becomes necessary.

13. Contact Us

For any questions regarding these Terms, or to clarify a policy:

Email: support@hollowknight-merch.com

We are committed to providing clear, fair, and transparent terms to ensure your experience in Hallownest is safe, enjoyable, and rewarding.