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Hollow Knight Merch – Shipping Policy

Last Updated: 28/08/2025

Thank you for shopping at HollowKnight-Merch.com! We are dedicated to delivering your Hollow Knight treasures quickly, safely, and reliably. This Shipping Policy provides all the details about our processing times, shipping methods, tracking, and international delivery considerations.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday through Friday), excluding weekends and public holidays.

  • Once your order is shipped, you will receive a confirmation email containing your tracking information whenever available.

  • Please ensure your shipping information is accurate to prevent delays. Orders with incorrect addresses may be subject to additional shipping fees or reshipment charges.

2. Shipping Options by Region

United States (USA)

  • Standard Shipping: Estimated delivery time 3–7 business days.

  • Shipping Fee: Calculated automatically based on package weight and destination.

  • Express Shipping: Available for an additional fee, typically delivered within 1–3 business days.

  • Note: Delivery times may be affected by external factors such as weather, holidays, or remote locations.

European Union (EU)

  • Standard Shipping: Estimated delivery 7–15 business days, depending on your country.

  • Shipping Fee: Calculated at checkout based on destination and package weight.

  • Customs & Import Fees: Any taxes, duties, or customs charges are the responsibility of the customer and may apply upon arrival.

United Kingdom (UK)

  • Standard Shipping: Estimated delivery 7–15 business days.

  • Shipping Fee: Based on package weight and location, displayed at checkout.

  • Post-Brexit Fees: Orders may be subject to VAT, customs duties, or other import costs, which must be paid by the recipient.

Other International Locations

  • Standard Shipping: Estimated delivery 10–21 business days, depending on location.

  • Shipping Fee: Calculated at checkout based on weight and destination.

  • Customs & Import Fees: Import duties, taxes, and other charges are not included in the shipping cost and must be paid by the customer upon delivery.

3. Delayed, Lost, or Damaged Shipments

  • We do our best to ensure timely delivery, but we are not liable for delays caused by carriers, customs, or unforeseen circumstances.

  • If your package has not arrived within the estimated timeframe, please contact support@hollowknight-merch.com.

  • Lost Parcels: Notify us within 30 days of the estimated delivery date. We will coordinate with the shipping carrier to resolve the issue and, if confirmed lost, provide a replacement or refund.

  • Damaged Packages: Inspect your order upon arrival. If items are damaged, contact us immediately with photos and descriptions so we can assist with a replacement or refund.

4. Tracking Information

  • Most shipments include tracking numbers so you can monitor your order’s journey from our warehouse to your doorstep.

  • Please note that tracking updates may vary depending on the carrier and destination.

  • If tracking information appears delayed or unclear, reach out to support@hollowknight-merch.com, and our team will assist you promptly.

5. Additional Notes

  • Shipping Accuracy: Double-check your address before checkout. Errors may cause delays or additional charges.

  • International Considerations: Customs inspections, holidays, or extreme weather can extend delivery times. Please plan accordingly if your order is time-sensitive.

  • Customer Support: We are committed to providing a smooth shipping experience. For questions, concerns, or special instructions, contact support@hollowknight-merch.com.

Thank you for trusting HollowKnight-Merch.com to deliver your Hallownest treasures! We strive to ensure your items arrive safely and on time, so you can enjoy your collection without worry.