Terms of sale

Hollow Knight Merch – Terms and Conditions of Sale

Last Updated: 28/08/2025

Welcome to HollowKnight-Merch.com! These Terms and Conditions of Sale ("Terms") govern the agreement between you ("the Customer") and Hollow Knight Merch ("we," "our," or "the Store") regarding purchases made through our website. Please read these Terms carefully before placing an order.

By purchasing from our store, you acknowledge that you have read, understood, and agreed to these Terms in full.

1. Purpose

These Terms define the rights and responsibilities of both parties concerning the sale of Hollow Knight-themed merchandise available on our online store. They ensure clarity and fairness for all customers exploring the treasures of Hallownest.

2. Agreement to Terms

By placing an order on HollowKnight-Merch.com, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with all the policies outlined here, including our Shipping Policy, Return Policy, and Privacy Policy.

  • No purchase may be completed without accepting these Terms.

3. Products

  • All products are offered based on current availability.

  • We reserve the right to update, modify, or discontinue any product at any time.

  • While we strive for accuracy in product images and descriptions, colors, designs, and details may vary slightly due to production processes or screen settings.

  • Limited edition or exclusive items may have additional purchase restrictions.

4. Order Process

To place an order, you must:

  1. Add products to your shopping cart.

  2. Provide accurate shipping and billing details.

  3. Review your order and agree to these Terms.

  4. Complete payment through our secure checkout system.

Right to Decline Orders: We reserve the right to decline or cancel any order, particularly if there are unresolved issues from previous transactions or suspected fraudulent activity.

5. Pricing and Payments

  • All prices are listed in U.S. Dollars (USD) and include applicable taxes unless otherwise noted.

  • Shipping costs are calculated at checkout based on package weight and destination.

  • Payment is required at the time of order. Accepted methods include:

    • Major credit and debit cards

    • PayPal

    • Other options listed at checkout

We may suspend or cancel any order if payment is declined or incomplete.

6. Shipping Details

Destinations & Timelines

  • USA: 3–7 business days

  • International: 7–21 business days (varies by destination, customs, and carrier delays)

Shipping Fees

  • Calculated based on order weight and shipping destination. Displayed at checkout.

Delays & Lost Packages

  • If a delay occurs, we will notify you via email.

  • We are not responsible for delays caused by external carriers, customs inspections, or natural events.

  • If your package is lost, please contact us within 30 days of the expected delivery date so we can assist in resolving the issue.

7. Returns and Cancellations

Withdrawal Period

  • Customers have 14 days from receiving their order to request a return, as allowed by applicable consumer laws.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Return Conditions

  • Items must be returned unused, in original packaging, and in the same condition they were received.

  • Customized, personalized, or final-sale items cannot be returned.

Refund Process

  • After receiving and verifying the returned items, refunds will be processed within 5–10 business days to the original payment method.

8. Product Warranty & Liability

  • Our products are covered by applicable legal warranties regarding defects or lack of conformity.

  • Defective or incorrect items must be reported within 30 days of delivery.

  • Hollow Knight Merch is not liable for indirect or consequential damages resulting from product use.

9. Data Protection

We collect and manage your personal data in accordance with applicable privacy laws. This information is used to:

  • Process orders

  • Provide customer support

  • Improve your shopping experience

Your Rights

  • You may request access, correction, or deletion of your data by contacting support@hollowknight-merch.com.

  • We do not sell or disclose your personal information to third parties without your consent.

10. Intellectual Property

  • All content on HollowKnight-Merch.com, including designs, logos, images, text, and product descriptions, is owned by Hollow Knight Merch or its licensors.

  • Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

11. Governing Law

  • These Terms are governed by the laws of the region in which Hollow Knight Merch operates.

  • In case of disputes, we encourage resolution through dialogue and mediation.

  • If no agreement is reached, the competent courts of our operating region will have exclusive jurisdiction.

12. Contact

For any inquiries or assistance regarding these Terms and Conditions of Sale, contact our team at:

Email: support@hollowknight-merch.com

We are committed to ensuring your journey through Hallownest, from shopping to delivery, is safe, fair, and enjoyable.